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Editing the Model Schema

As you label, you may find that some of the categories that you have are not specific enough. For example, when sorting customer support tickets regarding payment, you may find that some are inquiring about payment methods and some are facing payment issues. Though conflict resolution and feature suggestions are more common fixes, editing your schema can improve your model.

  1. You can edit your schema by pressing the pencil button.

  2. Press the "+" button where you want to create sub-categories and fill them in. When finished, press "Done".

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