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Document Classification

This is a task in natural language processing that categorizes a document into one or more user-defined categories. Document classification is useful in scenarios like categorizing customer support tickets and triaging them to the right agents or auto-generating responses to some of them to automate some of the customer support cycle. Another example where document classification is useful is in categorizing your social media feeds on your company products into positive, negative, or neutral. This is known as sentiment analysis.

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